fix iTunes error 0xE80000A on iPhone XS/XS Max

Is your beloved iPhone XS/XS Max encountering the trouble with connecting to your Windows PC or Mac through iTunes and showing iTunes error 0xE80000A? It’s a rare error and it often occurs when there’s a Windows computer involved. If you are encountering the same error, read on this post to get solutions to deal with it.

iTunes error 0xE80000A is often a computer-side problem, but you should also consider solving your iPhone XS/XS Max if nothing works after attempting all PC solutions.

Install updates for your Windows PC

The simplest way to start the troubleshooting is to ensure that your computer is running on a new Operating System version. You should regularly check your Windows computer for Windows updates. You can also visit the Microsoft Windows Update website to do so. Microsoft usually rolls out OS updates weekly. By default, all Windows devices are set to automatically download and install updates, but if you changed this previously, make sure to manually allow scanning for new updates.

Disable the security program on your PC

Some security program might accidentally block any file transfer in and out. So, if you are using third-party antivirus software on your computer, you should consider disabling while troubleshooting. After you have done that, refresh the connection from your computer to your iPhone XS/XS Max by unplugging and plugging the cable again. Next, check if the iTunes error 0xE80000A still persists.


Reinstall iTunes software

Some people state that replacing the current iTunes version on their Windows PC often helps in fixing iTunes troubles. So, you can also try the same. First, you need to uninstall iTunes from your computer. Once you are done, restart your computer and then download iTunes from Apple’s website. After the download, click on the installer file to start installing iTunes.

In some cases, iTunes can fail to install if your account is not set as the administrator. When you install iTunes, remember to select Run as administrator to overcome this issue.

If you face a problem during the installation, or if iTunes does not install at all, there is a chance that components of the old iTunes have already been installed. In this case, you must remove the related components from your computer. Here’s how to do so:

  1. Press the Windows + R keys on your keyboard at once to open the run command.
  2. In the window, type in: %programfiles%
  3. Hit Enter to open the Program Files folder.
  4. From there, delete the following folders, if you see them, including:
    • iTunes
    • Bonjour
    • iPod
  5. Next, open the Common Files folder, then click on Apple folder.
  6. Remove the following folders, if you see them:
    • Apple Application Support
    • CoreFP
    • Mobile Device Support
  7. Head to Local Disk (C:) on your computer. If you’re running a 32-bit version of Windows, move to step 12. If your computer is running on a 64-bit version, continue the steps below.
  8. Click the Program Files (x86) folder.
  9. Find the following folders and get rid of them, if they exist:
    • iTunes
    • Bonjour
    • iPod
  10. Now, click on the Common Files folder and select Apple folder.
  11. Locate the following folders and remove them:
    • Apple Application Support
    • CoreFP
    • Mobile Device Support
  12. Return to Desktop, right-click the Recycle Bin, and choose Empty Recycle Bin.

Update iOS on iPhone XS/XS Max

Another important thing is to make sure that your iPhone XS/XS Max is fully updated. While there are no reports of a similar issue, keeping your iPhone up to date is always a good way to prevent bugs from developing. So, you should manually check for updates in Settings menu.

Contact Apple for further assistance

Some major errors of iTunes are fixable, but if nothing work at all, you can try to use your iPhone with another Windows computer. After you’ve already tried that, but it still fails, you should bring your iPhone to the nearest local Apple center to check it.


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