iTunes Error 0xE
how to fix iTunes Error 0xE on iPhone Xs/Xs Max

To manage iPhone data, iTunes is one of the most essential tools to do so. File transfers, apps purchases, update, and installment are just some of the regular key iOS operations carried out by iTunes. Thus, you might get big troubles unless iTunes recognizes your iOS device.

There are many factors leading to this problem so you should be ready to deal with it. Below are some workarounds and potential solutions to fix a pertinent issue your iPhone Xs/Xs Max. Keep reading this post to find out what you should do if you encounter iTunes error 0xE when attempting to manage your iPhone on your computer using iTunes.

How to Solve iPhone Xs/XS Max iTunes error 0xE

The iTunes error 0xE will prevent iTunes from reading your iPhone, so your iPhone XS is not recognized. However, before troubleshooting both your iPhone and computer, you need to ensure there is no damage to the USB lightning cable. We advise you to use the original Apple cable or other cables certificated by Apple.

Another thing you should ensure is that your computer is not running on a too old version. If not, the latest version of iTunes might not support it. Before connecting to your computer, unlock your iPhone screen first. After the connection, trust your phone if it’s the first connection.

If you have all those things checked, but your iPhone Xs/Xs Max is still not recognized in iTunes and the 0xE error still appears, you can then the following workarounds.

Method 1: Reboot or force-restart your iPhone Xs/Xs Max

This could be a random issue if it’s the first time you encounter the error. In this case, a soft reset will be a good solution. Here’s how to do a soft reset on your new iPhone Xs/Xs Max:

  1. Press and hold the Power button and either Volume button simultaneously for around 5 seconds.
  2. Release both of them when you see the Slide to Power off notification appears.
  3. Drag the slider to the right to switch your phone off.
  4. Wait for a few minutes, press & hold the Power button again until you see the Apple logo on the screen.

Now, connect your iPhone back to your computer. If the error 0xE still shows up and iTunes does not recognize your iPhone, you should do a force restart instead. To force restart your iPhone, just do the following steps:

  1. Press and quickly go off the Volume Up button.
  2. Do the same with the Volume Down button.
  3. Finally, press and hold the Power until you see the Apple logo.

Both rebooting and force restarting don’t delete the saved data on your iPhone, so all your personal information will not be affected.

Method 2: Reset All Settings On Your iPhone Xs/Xs Max

Another possible reason why your iPhone is not recognized in iTunes might be incorrect or invalid settings. You might have configured your iPhone in a way that prevents it from communicating with applications. To fix such problems, performing an all settings reset on your iPhone is a good solution. This reset is different from a factory reset, and will not result in the data loss. It just wipes all customized settings on your iPhone and then restores it to the default values or original configuration. Any incorrect settings causing conflict will be eliminated. Here’s how to do so:

  1. Launch the Settings app on your phone.
  2. Tap on General >Reset.
  3. Choose Reset All Settings
  4. Enter your device passcode when prompted.
  5. Tap on the popup to confirm system settings reset.

Wait for your iPhone to complete the process of clearing all settings and then restoring the default options. After that, reconnect your iPhone to your computer and see if the error already disappears.


Method 3: Restart your computer

Sometimes, rebooting your computer can also fix the problem, especially when it’s attributed to corrupted data. Minor errors on your computer can be solved just by a system reboot, also known as the power cycle.

  1. If you are using a Windows computer, click on the Start menu and then select the Shutdown or Restart
  2. If it’s a Mac, simply click on the Apple icon and then select Restart  You can also press & hold the Power button until the computer switches on and press the Power button again to power it back on. You can simply use the Control key combinations like Control+Eject or Control+Command+Power.

Once restarted, unlock your iPhone screen and then reconnect it to your computer and check the result.

Method 4: Turn off the security software on your computer

Security software like firewall could prevent your iPhone from accessing the computer or vice versa. So, to rule this out, you should disable your security software temporarily running on your computer and then reconnect your iPhone Xs/Xs Max to the computer. If iTunes recognizes your iPhone, just configure some settings of the software.

Method 5: Manage drivers on your Windows computer

If you use a Windows computer for iTunes installation, you need iOS drivers to correctly recognize your iPhone Xs/Xs Max. To ensure that the problem isn’t due to corrupted, out-dated, or misconfigured drivers, you should manage drivers on your computer. The required drivers are installed with iTunes. In that case, you should manually update or reinstall the driver to fix the problem. Here’s how:

  1. If your iPhone is still connected, unplug your iPhone from your computer.
  2. Unlock your iPhone Xs/Xs Max, go to the Home screen, and plug it back to your computer.
  3. If iTunes opens automatically, close it.
  4. Now, right click on the Start button on your computer and choose Device Manager.
  5. Expand the Portable Devices section by clicking on the Arrow symbol to view the menu options.
  6. Find Apple iPhone and right click on your device name.
  7. Choose Update driver
  8. When you are prompted, choose Search automatically for updated driver software.
  9. Wait until the software is installed, and then head to Settings-> Update & Security-> Windows Update 

Now, check if the iTunes error 0xE has gone. These are potential solutions to fix problems occurring with your iPhone Xs/Xs Max due to iTunes. If you find this post useful, let’s know in the comment below.


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