fix iPhone XS Max screen unresponsive

iPhones are suffering a hiccup that causes the system to lag or get slow. In many cases, while the screen can turn on, it won’t accept any finger inputs. If you have any of such problems on your iPhone XS Max, then this post will help you.

However, before getting started, you should note that contact us in the comment common below if you have any trouble.

How to fix iPhone XS Max unresponsive screen problem

Fixing an unresponsive screen might be tricky, but it can be fixed as long as the screen is still working. If your iPhone screen gets slow or unresponsive to your touches, there might be software-related problems. Here’s how to fix it.

Do a restart

Restart is a simple, but effective way to fix unknown bugs, leading your iPhone crashes, random reboots, keypad freezes, and, even unresponsive screen. This will clear your iPhone system and memory. If you haven’t tried doing it yet, follow these steps below

  1. Press and hold the Power button for a few seconds
  2. Release the buttons when you see Slide to power off screen.
  3. Slide the switch to the right.
  4. Once your iPhone has powered off, press and hold the Power button again until you see the Apple logo.

Perform a reset on iPhone XS Max

In case your iPhone XS Max has been frozen or unresponsive, you can also bring it back to its normal working with a hard reset. All you need is pressing a hardware button combination. This troubleshooting method is effective in solving iPhones that have stopped responding or has frozen due to system bugs. Here’s how to do so:

  1. Press and quickly release the Volume up button.
  2. Do it the same with the Volume Down button
  3. Finally, press and hold the Power button until the Apple logo appears on the screen. The process will take you about 30 seconds.


Perform a DFU Mode Restore

A DFU Mode Restore will be necessary if nothing has helped at this point. This method will restore your iPhone firmware to its default state in case the problem is caused by bad programming changes.

Here are steps to perform a DFU Mode Restore:

  1. Plug your iPhone XS Max to the computer using the Lightning cable that comes with it.
  2. iTunes will automatically open on your computer. If not, manually open it
  3. Power your iPhone off as you normally do. In iOS 12, you can switch off your iPhone by going to Settings-> General-> Shut Down-> then toggle the slider to the right. This will turn off your iPhone.
  4. Press & hold the Power button for 3 seconds. Next, press firmly the Volume Down button while still holding down the Power button. Keep holding both of them for 10 seconds.
    • If you see the Apple logo, it means you have already held the buttons too long. If that happens, you need to start over again. Otherwise, move to the next step.
  5. Next, release the Power button but still holding down Volume Down button for about 5 seconds.
    • If you see Plug into iTunes screen, it means your iPhone has already booted into the Recovery Mode instead. You will then need to return to the first step and make sure you’re not holding both the buttons for too long.
    • If your iPhone XS Max screen still remains black, it means your phone has successfully entered the DFU mode. You will then be prompted with an alert message saying that your iPhone has been detected and iTunes will allow it to be restored. Simply follow the onscreen instructions to start restoring your iPhone XS Max in iTunes.

Get Apple support

Note that the methods above only work if the problem is related to software. If your iPhone XS Max was damaged prior to seeing the screen unresponsive problem and you can’t do anything. All you should do is to send your phone to or visit the nearest local Apple Service Center for further assistance.



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