fix iPhone XS Max that keeps restarting after an accidental drop

Many iPhone users are looking for solutions to find out what to do next after damaging your device hardware. In this short iPhone XS Max troubleshooting post, we will show you three simple things that could be done in this situation:

  • Factory reset
  • DFU Mode Restore
  • Get help from Apple

Solutions to fix iPhone X that keeps restarting after an accidental drop

If the screen was broken after dropping your iPhone, the impact is strong enough to damage components inside your phone. It means that you have a hardware problem at hand. So, there will not be any software solution that you can try to fix a physically broken hardware, so you need to send your iPhone for repair or replacement.

At the moment, what you could do is to do a factory reset as well as a DFU Mode Restore. Factory reset will get back all software settings of your iPhone XS Max to defaults. Factory software only has few to no bugs, so you should check if bad hardware is causing your phone problems right now.

You can perform a DFU Mode Restore to reinstall the firmware like a factory reset, but it won’t be helpful if your iPhone suffered serious hardware malfunction. A DFU Mode restore is to confirm whether your suspicion is true or not. You still need a professional check for the hardware, so you’ll be advised on what to do next.

And no, there’s not anything much you can do if your iPhone XS Max has been physically damaged. A hardware check needs to be conducted so that you could know the extent of the damage to your phone system. A technician will check your phone for you.

For reference, These are a step-by-step instruction to perform factory reset and DFU Mode Restore on iPhone XS Max.

Step 1: How to factory reset your iPhone XS Max:

  1. Open the Settings app from Home screen.
  2. Tap on General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Erase all content & settings. This will factory reset your iPhone XS Max.
  5. When prompted, enter your device passcode to proceed.
  6. Tap on the popup to confirm factory reset.


Step 2: How to perform DFU Mode Restore on iPhone XS Max

  1. Plug your iPhone XS Max to your computer with a Lightning cable coming with it.
  2. Launch iTunes on your computer.
  3. Power your iPhone XS Max off as the normal way you do. In iOS 12, you can turn off your iPhone by going to Settings-> General-> Shut Down menu-> then toggle the slider to the right. Doing this will also power off the iPhone.
  4. Press and hold the Power button for 3 seconds. Next, press and hold the Volume Down button while still holding down the Power button. Keep holding both buttons for 10 seconds.
    • If you see the Apple logo, it means that you have pressed firmly the buttons too long. If that happens, you need to get back from the start. Otherwise, move to the next step.
  5. Release the Power button but still holding down the Volume Down button for about 5 seconds.
    • In case you are prompted with the Plug into iTunes screen, it means that your phone has already booted into Recovery Mode instead. So you’ll need to return to the first step and make sure you don’t hold the buttons for too long.
    • If your iPhone XS Max screen remains black, it means your phone has successfully entered DFU mode restore. You will be prompted with an alert message saying that it has detected your device and will restore it. Follow the onscreen instructions to start restoring your iPhone XS Max in iTunes.

Step 3: Get professional help

If the problem comes from hardware malfunction, it can’t be fixed by performing software solutions. If both suggestions above do not help, take your iPhone to the nearest local Apple Service Center. Their technician will let you know if they can resolve the device or not. Apple usually refuses to solve mangled devices (even when you pay for it) so you should allow a third party technician do the job in that case.


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