If you are using an Apple device, you can exclusively send messages to other iOS and Mac devices with iMessage. The messages will be sent through Wi-Fi or cellular data network, so Wi-Fi or Cellular Data needs to be enabled on your device.
With iOS 12, sending and receiving iMessages on iPhone are now much better and easier. But some users are now encountering random errors when using iMessage on their iPhone. So, in this post, we’d like to share with you simple solutions and workarounds that can fix iMessage problems on the new iPhone Xs/Xs Max/ Xr. If you are using the same device and find solutions to fix iMessage not working, read on this post.
How to troubleshoot iMessage that’s not working
Before getting started, you should ensure that the date and time on your iPhone Xs/Xs Max/Xr are correct. If necessary, enable automatic date and time feature, according to your current time zone. If iMessage still doesn’t work on your iPhone, then you should then try these standard solutions.
Solution 1: Remove and reinsert your SIM card
Some people found a solution to iMessage problems by reinstalling or replacing the SIM card. To check if this workaround gives you the same outcome, you should try to reinsert your SIM card:
- Use a SIM eject tool into the small hole on the SIM tray to eject it.
- Softly pull the tray out.
- Take out the SIM card from the card slot.
- Check the card if there are any visible signs of damage. If there are some signs of damage, you should request your carrier for a new SIM card replacement. If the SIM card still looks good, place it back into the SIM tray properly.
- Push the SIM tray back into your phone.
Wait for a few minutes and try using iMessage again. After that, check if it the problem goes away. If not, move on to the next solution.
Other iPhone users who had trouble with using iMessage got permanent solutions just by replacing the SIM card. You should contact your carrier if this option is possible for you.
Solution 2: Quit and restart Messages app on your iPhone Xs/Xs Max/Xr
If this is the first time the iMessage to fail on your iPhone Xs/Xs Max/Xr, then there might be a random glitch on the Messages app. To get rid of it, try these following steps to refresh Messages app on your iPhone:
- Swipe your finger up from the bottom of your home screen and then pause it a few seconds.
- Swipe right or left to go through the apps previews until you see Messages app
- Then swipe up the Messages app preview to force close it
- Restart your iPhone to apply the change.
Once your phone boots up, simply launch Messages app again and then check if iMessage is already working properly.
Solution 3: Turn Messages in the Cloud off and on.
This method has helped users who are dealing with iMessage problems on their iOS devices. Doing so will clear out account issues causing conflict with iMessage and other Messages functions on your iPhone. To check if it works for you, try carrying out these steps below:
- Open Settings app from your Home screen.
- Tap on your Apple ID
- Scroll down to Apps Using iCloudsection and toggle Messages off or on.
In iOS 12 version, this feature will be enabled by default. But if you don’t like it, then simply turn it off.
Solution 5: Configure your iPhone to send and receive iMessages
You should also ensure your iPhone can send and receive iMessages. Failure to configure the details for this function could result in unable to send/receive iMessages on your phone. Here’s what you should do
- Open Settings app on your Home screen.
- Tap on Messages > Send & Receive.
Check for the phone/contact number and Apple ID details and make sure both your phone number and Apple ID’s email address are checked under You Can Receive iMessages section. If necessary, you should also update your contact information.
If you are having trouble with the merged threads, you should learn to adapt with it since this the new features and changes in iOS 12. All shared Apple ID Messages will be grouped into a conversation thread, which means that you can only see the last message sent. As the workaround, you should use Apple IDs instead of sharing a single Apple ID.
Here are potential solutions to fix iMessages not working on your iPhone Xs/Xs/Xr. If none of the above solutions works for you, you should then perform a factory reset on your iPhone by heading to Settings > General > Reset > Erase All Content & Data. But, remember to back up all your files first.