fix iCloud backup not working on iPhone XS/XS Max

Nowadays, smartphone users opt for a more convenient way of storing files that is through the cloud. So, Google Drive, iCloud, OneDrive, Dropbox and other cloud storage platforms are the first priorities.

When compared to other storage platforms, cloud storage is much more convenient since users just need to set up some options to automatically save backup files on their devices to the cloud storage. However, using cloud storage isn’t always flawless because there are still a number of factors triggering syncing errors that occur on the phone. If you are encountering some issues while attempting to use iCloud storage on your iPhone XS Max after updating your phone to the latest iOS version, read on solutions highlighted below. Feel free to refer to this guide whenever you need.

How to fix iCloud backup that’s not working on iPhone XS/XS Max

Before proceeding, you need to make sure that your iPhone is connected to a stable Wi-Fi network. To back up files to iCloud, your phone needs a Wi-Fi connection to access Apple’s iCloud server. If your device is facing some Internet connection problems, then you should deal with that first. Otherwise, you can try one of these subsequent workarounds.

Solution 1: Check and manage your iCloud storage.

A common reason why iCloud backups fail is due to the insufficient storage.  If your iCloud storage space is running low, it will not possible to store new files. To ensure it isn’t the main problem, you should check out your iCloud storage and then free up to get some space if necessary. Here’s how to get it done:

  • Head over to Settings-> [Your iPhone name]-> iCloud and then select Manage Storage or iCloud Storage option.

If you’ve already used up the 5GB free offered by iCloud storage, you will need to free up some space by removing redundant contents or tell your service provider for additional storage.

Solution 2: Verify if iCloud backup is enabled.

Apart from checking storage space, you should double check if iCloud Backup is already enabled on your iPhone. If this is the first time you use iCloud to back up your files, then you may haven’t forgotten to enable iCloud Backup on your iPhone. To check it, simply refer to these steps below:

  • Navigate to Settings-> [Your Name]-> iCloud and tap on iCloud Backup . Check the switch next to iCloud Backup if it’s already turned ON.

If not, then toggle on the switch to enable iCloud Backup feature. This will also prompt your iPhone to automatically sync and back up files to iCloud.

After enabling iCloud Backup, you should then perform a reboot your iPhone to clear out cached files on the internal storage as well as refresh the operating system. For starters, follow these steps below to restart your iPhone:

  1. Press and hold the Power button for a few seconds.
  2. When then Slide to Power Off command displays, release the button.
  3. Drag the slider to the right.
  4. After 1 minute, press and hold the Power button again until you see the Apple logo.

Wait until the phone completes booting up and you can then use iCloud again to check if it’s already working.

Solution 3: Delete unused iCloud backups

Removing unwanted contents is an important part of storage management. So, you need to make sure every amount of your iCloud storage is used efficiently. You should also remove old backups to free up space of your iCloud storage to store newer backups. So if you haven’t yet, follow these steps below to delete unnecessary iCloud backups on your iPhone XS/XS Max:

  1. Head over to Settings-> [your name]-> iCloud .
  2. Choose your iPhone XS/XS Max.
  3. Tap onDelete Backup.
  4. Select Turn Off & Delete.

If insufficient storage is the problem, you should consider deleting individual unwanted files from the iCloud Drive. Here’s how to do so:

  1. Launch iCloud Drive from your phone.
  2. Choose the files you want to delete.
  3. Tap on Delete and confirm your action.

Deleted files from the iCloud Drive will also get rid of across all devices that are being singed in the same iCloud account. You will have 30 days to recover deleted files. After that, they will be removed permanently.



Solution 4: Disable Restrictions on settings.

Another reason why your iPhone cannot create iCloud backups is due to the restriction of automatic backups to iCloud. So, you should check and ensure that Restrictions is already toggled off on your device. Here’s you can access and configure this option on your iPhone:

  1. Launch Settings app from the Home screen.
  2. Tap on Screen Time >Content & Privacy Restrictions
  3. Toggle its switch off.

It will remove restrictions and then allow permissions for your apps and services.

Solution 5:  Sign out of iCloud and sign it back in

Many people have applied this workaround when they were getting trouble with using iCloud backup on their iOS devices. Should you want to give it a try on your end, follow these steps to see how it does.

  1. Head over to Settings-> [your name].
  2. Tap on Sign Out.
  3. Type in your Apple ID password to proceed.
  4. Select Turn Off.
  5. Enable data that you want to keep a copy on your iPhone.
  6. SelectSign Out twice to sign out your iCloud account

Other options

Before telling the problem to Apple Support, you should also consider other methods below.

  • System resets. Performing a system reset like a network reset can be among possible solutions if none of the prior methods could fix the problem. This method will clear out network-related errors that have already caused network services like iCloud backups on your iPhone.
  • Use iTunes instead. Backing up files to iCloud automatically is always better than manual methods, but it’s only ideal if everything works as intended. And things aren’t always working well when problems can occur unexpectedly. When you face the problem, you should consider switching to manual backup methods to fix it.

These are solutions to fix iCloud backup not working on iPhone XS/XS Max. If you feel this post useful, please share it with your friends or other people that are encountering the same problem.


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