App problems caused by freezing and random crashes are usually related to memory issues like when the phone deals with low memory space. Aside part from memory issues, bugs and bad updates are also other possible causes. Generally, these problems are related to software and they can be fixable at home.
Tacked in this post are potential solutions to fix relevant issues on the iPhone XS and XS Max. Keep reading this post to find out what you should do whenever there are certain apps crashing or closing unexpectedly on your new iPhone.
How to troubleshoot iPhone XS/XS Max with apps crashing or closing unexpectedly
Before proceeding, you should first check what types of apps are showing the symptoms. If the problem comes from online apps, the network-related problems are the main causes. In this case, you need to check your Internet connection and make sure it’s stable. If the problem happens with random apps, then it’s due to a software error on your phone. Refer to the following solutions to fix the problem.
Solution 1: Close all background apps and restart your iPhone XS/XS Max.
Background apps that crashed might also cause other apps to misbehave. To make sure it isn’t the root cause, you should clear out all background apps running on your iPhone XS/XS Max. To do so:
- From the Home screen, swipe your finger up from the bottom and then pause.
- Swipe left or right to navigate through apps preview.
- Next, swipe up on an app preview to close individual apps. Do the same with the rest of other background apps.
After quitting all background apps, you should perform a force restart for your iPhone XS/XS Max to get rid of unwanted cached files from your device’s internal memory. Here’s how to get it done:
- Press and quickly release the Volume Up button.
- Do the same with the Volume Down button.
- Press firmly the Power button and then release it when your iPhone boots up.
When you come to dealing with minor software errors or app glitches, a force restart will be a helpful method. This method, of course, won’t cause data loss.
Solution 2: Install pending app updates on your iPhone XS/XS Max.
App updates also include patches to fix bug-inflicted errors. If you haven’t set auto-update for your apps, there’s a chance that you missed some important updates for your current apps, which results to your apps getting unstable and prone to misbehave. In that case, need to manually check for and install pending app updates on your iPhone XS Max with these steps:
- Tap to open the App Store then scroll down to Updates section.
- Navigate through the list of apps with pending updates.
- To update the individual app, tap the Update button next to an app.
- Or tap the Update All button to install all app updates at once.
After updating your apps, reboot your iPhone to apply the new app changes and to refresh the system.
Solution 3: Update your iPhone XS/XS Max to the latest iOS version
Apart from app updates, updating your iPhone to the latest iOS version is also a recommended solution since it includes patches to fix bug-inflicted errors. To get it done, your iPhone needs to be connected to a stable internet connection, has enough memory space to store the update file, and remains at least 50% battery life. After that, you simply follow these steps to check for and install the new iOS update for your iPhone XS/XS Max wirelessly:
- Open Settings app from the Home screen.
- Tap on General > Software Update.
- If there is a new update available, choose Download and Install option.
Now, follow the rest of the onscreen instructions to complete the download and installation. After the iOS update is completely installed, restart your iPhone to refresh the memory, and apply the recent platform changes.
Solution 4: Reinstall rogue apps on your iPhone XS/XS Max.
Sometimes, the apps might have been corrupted and no longer work unless you reinstall them. So, you should delete the problematic apps individually and then install them again. Here’s how to do so:
- From your iPhone home screen, tap and hold on an app icon until it starts jiggling.
- Tap the X icon on the app you want to delete.
- Choose Delete to confirm deletion of the app. Next, reboot your iPhone.
- Reopen the App Store, search for the app you want to reinstall.
- Tap on the Cloud icon or Get button to reinstall it on your iPhone.
Once you complete reinstalling all your apps, check if that fixes the problem.
Also read: HOW TO FIX IMESSAGE NOT WORKING ON IPHONE XS/XS MAX/XR
Solution 5: Factory reset your iPhone XS/XS Max
If your apps still show the same symptoms even after you reinstall them, the major software issues are the main cause and you need to perform a full system reset. There may be some bugs inside system folders or files, which are destabilizing the apps. To get rid of them, perform a factory reset to wipe everything from your phone and then restore its default settings. Here’s how:
- From your Home screen, open Settings.
- Tap on General > Reset.
- Choose Erase all content and settings option
- When prompted, enter your device passcode.
- Tap on the popup to confirm a full system reset.
Creating a backup is advised before you perform a factory reset if you want to prevent permanent data loss. You can also back up all your important files via iCloud or iTunes on your computer.