fix iPhone XS/XS Max problems
how to fix common problems on iPhone XS/XS Max

iPhone XS and XS Max have officially been available on shelves for a couple of weeks and both the phones have been receiving positive feedback from users. Compared to their predecessor released last year, iPhone X, these two new phones have more improvements. However, the common problems on previous models are still occurring on these new iPhones. A variety of issues are plaguing both iPhone XS and XS Max, including widespread problems.

There is not any official information when Apple release the first iOS update for these two phones, but the iOS 12.1 beta is now available for testing.

Fortunately, most issues on the iPhone Xs and XS Max can be fixed easily without the need for an update from Apple or visiting the Genius Bar. In this post today, we’ll walk you through fixes for the most common iPhone XS/XS Max problems. Let’s see!

How to Fix iCloud Restore Problems

If your iPhone XS/ XS Max is stuck at updating iCloud Settings, performing a hard reset can be a good solution. To force your iPhone:

  • Press Volume Up and quickly go it off.
  • Press Volume Down and quickly go it off.
  • Press and hold the Power button until Apple Logo appears on the screen

You iPhone will now reboot. Wait for it to power back on, you can try the process again.

If you encounter iCloud Restore problems on your iPhone XS/XS Max, we recommend you to create a local backup on your computer and then restore it on your phone after resetting your phone.

Apple’s also rolled out its own guide to fixing iCloud backup issues and it’s worth taking a look if you cannot solve it yourself.

How to Fix Bluetooth Problems

Some iPhone XS/XS Max users have reported about Bluetooth issues when they were not able to connect to their phone to the Bluetooth devices. If you can’t wait for the iOS 12.1 update, here are a few things you can try.

  • Go to Settings > Bluetooth Option
  • Select the Bluetooth connection suffering problems by tapping on the “i” icon.
  • Now, tap on Forget this Device and reconnect to your devices again.

If you are not still able to connect your iPhone XS/ XS Max to your Bluetooth device:

  • Go to Settings > General > Reset
  • Tap on Reset Network Settings and then try reconnecting your iPhone XS/XS Max to your Bluetooth device.

You might also reset your phone settings to the factory defaults. To do so, navigate to General > Reset > Reset All Settings. This will also forget all stored Wi-Fi passwords on your phone.

How to Fix Face ID Problems

Similar to iPhone X, both iPhone XS and XS Max use Face ID unlock instead of Touch ID. However, there were some reports about Face ID issues on iPhone X issues and we’ve also heard about problems fon iPhone XS/XS Max when users tried to set it up for the first time.

If there are issues with your face to unlock your phone, make sure you are looking at the screen. Give your phone attention so that Face ID can work well.

Over time, Face ID will automatically learn your face, so if you constantly change your appearance, you should scan your face again.

If the issues still persist, you should contact Apple Support for further assistance or take your phone to an Apple Authorized Service Provider or Apple Store to run diagnostics.

How to Fix iPhone XS Wi-Fi Problems

It seems that there are also a few iPhone XS/XS Max users dealing with Wi-Fi problems. They get troubles with connecting to their network, or the internet speed is slow. If your iPhone XS/XS Max can’t connect to Wi-Fi or you see slower speeds than normal, here are a few things you can try.

If you see the download speeds slower than normal, you should reset network settings by going to Settings > General > Reset > Reset Network Settings.

You can also check your router and your Internet Service Provider (ISP) for an outage. Visit DownDetector to get reports about your ISP since there might be an outage in your area.

Once you ensure there isn’t an outage, look at your router. Simply unplug your router for a few minutes and plug its power cord back in. If your router is working normally, go into your settings and try these solutions.

  • First, toggle your Wi-Fi off and turn it back on and check if that jumpstarts the connection.
  • If problems still persist, forget the Wi-Fi network that is causing issues. Go to Settings > Wi-Fi > tap on the “i” icon of your Wi-Fi hotspot. Next, tap on Forget this Network at the top.

If you can’t still find a fix, keep an eye out for the next iOS12 update.

How to Fix Cellular Data Problems

Cellular data problems also occur with iPhone XS/XS max users. Similar to Wi-Fi problems, these issues are fairly widespread. The issues could relate to the hardware and it requires a software update from Apple for the fix. In the meantime, you should try fixing problems yourself.

If you see a “No Service” text and your iPhone cannot connect to your service provider, simply restart your iPhone. This will fix the issue temporarily. You can also try enabling Airplane Mode to disable Cellular Data and then turn Airplane Mode off again.

How to Avoid Screen Burn-in

Both iPhone XS and XS Max feature OLED panels, which are excellent, but they’re still prone to burn-in issues.

Apple noted iPhone X users that the phone’s OLED display can cause “image persistence” or “burn-in” issue over time. If you use your iPhone for a long time, you might see a static image burned into the screen. Although this issue is quite popular with OLED panels, it could have a bad impact on your iPhone XS/XS Max if you aren’t careful.

While a software update cannot fix the issue, there are a few ways to ensure you no longer encounter screen burn-in on your new iPhone.

First, you need to adjust the time for your iPhone screen to turn off when it’s not in use. To do so, go to Settings > Display & Brightness > Auto-Lock and select a shorter time.

You should also keep an eye on the screen brightness. Sometimes, reducing the brightness will keep screen burn-in to a minimum. Here are a few ways you can do that:

  • Swipe down from the top right to open up Control Center and then adjust the brightness manually via the slider.
  • Enable Auto-Brightness option by going to Settings > General > Accessibility > Display Accommodations.

How to Fix Sound Problems

The stereo speakers on your iPhone XS/XS Max should be loud, and provide crisp audio. But if you hear the sound crackles or gets muffled, here are a few things you can do to fix sound issues.

The first thing is restarting your iPhone XS/XS Max. You can also do a hard reset as the way we mentioned above if the simple reboot cannot alleviate the issue.

If a hard reboot did not help, then you should try disabling/enabling Bluetooth. If your device’s sound is still distorted, make sure debris does not block the speaker grille or the Lightning Dock. If you feel a sudden drop in call quality, you can restart your iPhone.

Another way is to try removing your case or switching LTE connection from Voice & Data to only Data and checks if that helps. To do so, simply head to Settings > Cellular > Cellular Data Options > Enable LTE > Data Only.

Also see: How To Find UDID On iPhone XS/XS Max

How to Fix Charging Problems

Some iPhone XS and XS Max users have reported that they are also dealing with a charging issue. Their phone fails to start charging when the screen is off before plugging a Lightning cable into it.

Currently, the best solution is to wait for an iOS 12 software fix from Apple. However, until the official update, here are a few workarounds you can try if you encounter this issue on your iPhone XS/XS Max.

To charge your phone, before plugging the Lightning cable, you need to double tap to wake the screen up. If it doesn’t work, disconnect the Lightning cable, and plug it back into your iPhone.

Another method that many iOS 12 users have successfully fixed charging issue is turning off USB Restricted Mode in Settings. But we are not sure it also works with you.

You can also erase your phone and then restore your phone from a backup to fix the charging issue. If restoring doesn’t help, we recommend you to get in touch with Apple for further assistance.

These are common problems on iPhone XS and XS Max as well as their fixes. If you are dealing with other issues on your iPhone, let’s know in the comment. We’ll find out solutions for you.


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